Abstract Information Technology (IT) governance in small and medium-sized businesses is a subject that still requires more effort. Many of the studies that deal with this subject refer to large companies. IT governance structures, originally developed for the context of large enterprises such as COBIT, ISO/IEC 35800 or ITIL, when applied to the context of small and medium enterprises, lead to undesirable results and failures in the deployment process. The objective of this work was to perform a systematic mapping on IT governance in small and medium enterprises between 2007 and 2017. Systematic mapping studies are useful for categorizing and summarizing the existing information concerning a research question in an unbiased manner. Thus, from an initial set of 63 papers, a total of 17 research papers were selected for the mapping study. The results obtained allowed us to reach conclusions concerning the state-of-the-art of IT governance mechanisms, theories applied in the context and the consequences of IT governance. From the results of this study it was possible to perceive the low use of relational mechanisms of IT governance in the studied context, the constant need to adapt frameworks such as COBIT and ITIL, so that they can adapt to the reality of SMEs, the wide variety of theoretical approaches and the importance, for SMEs, of the concept of IT value for the business.

O impacto causado pelo uso de novas tecnologias nos diversos setores da atividade econômica requer profundas transformações no processo pedagógico dos cursos superiores de Ciências Humanas e Ciências Sociais Aplicadas, trazendo dificuldade e insegurança para os educadores e coordenadores de instituições de ensino superior. Para alcançar um conhecimento das tecnologias correntes, que possa ser aplicado na solução de problemas reais de diversas naturezas, torna-se essencial o ensino de conceitos fundamentais de Lógica Aplicada tradicionalmente presentes em cursos de Ciências da Computação, proporcionando uma formação teórica, o desenvolvimento de raciocínio lógico e formal e de habilidades práticas bastante exigidas no mercado de trabalho. Apresentamos uma metodologia para o ensino de conceitos fundamentais de Lógica Formal Aplicada que vem sendo usada em cursos de graduação em Administração e Economia, com o propósito de colaborar na construção de um novo paradigma de ensino de tecnologia, que se aplica a diversas áreas de atuação, e contribuir para o aprimoramento do processo pedagógico desses cursos.

The use of new technologies in so many sectors changed the way of how economic activities are done. Because of this transformation, pedagogical processes of Social Sciences and Applied Social Sciences courses need deep attention and must restructured. Since this is not an easy task, educator and undergraduate programs' coordinators sometimes become insecure. This paper presents a teaching methodology of basic Applied Formal Logic that, if properly used, can assist professors to better deal with new technologies and help them to reduce their uncertainty. Once this methodology can be applied in the solution of different real problems, it can be useful teaching basic concepts of Applied Logic, traditionally present in Computer Science courses. It provides a steady theoretical formation, enhances the development of logical and formal reasoning and practical abilities. This methodology has been used and tested in undergraduate courses in Schools of Business Administration and Economics. This experience contributed to construct new paradigm of technology education.

O presente artigo apresenta uma análise dos Requisitos Não Funcionais (RNF) de usabilidade com o objetivo de mostrar como eles podem interferir na qualidade de um site. Esse trabalho se diferencia de anteriores dedicados ao mesmo tema, pois compara uma empresa local, a brasileira "<a href="http://ingresso.com.br/" target="_blank">ingresso.com.br</a>", primeira organização estabelecida no Brasil para vendas de ingresso on-line, e uma global, a multinacional "<a href="http://www.ticketmaster.com.br" target="_blank">ticketmaster.com.br</a>", uma das líderes mundiais em vendas de ingressos. Esses sites foram escolhidos devido ao fato de o sucesso dessas companhias depender, em boa parte, de suas habilidades em estabelecer e manter uma comunicação com seus clientes. Para efetuar a análise dos sites, foi usada uma taxonomia que descreve, enumera e classifica os requisitos. A contribuição do artigo é a de ressaltar a importância dos RNF de usabilidade, fornecendo um conjunto de características que devem ser levadas em consideração quando se está construindo aplicações comerciais.

This paper presents an analytical study of the non-functional requirement (NFR) usability with the objective of showing how they can interfere on the quality of a product. It differs from other articles once it presents an analysis of two sites: the Brazilian "<a href="http://ingresso.com.br/" target="_blank">ingresso.com.br</a>", first ticketing company established in Brazil and the multinational "<a href="http://www.ticketmaster.com.br" target="_blank">ticketmaster.com.br</a>", one of world's leading ticketing company. These sites were chosen because the success of these companies relies, in part, on its ability to establish and maintain optimal communication with their clients. To perform this analysis, it was used a taxonomy that describes, enumerates and classify the requirements; then it compares the sites to verify which offers better usability. This paper describes characteristics that should be considered during the design of an e-commerce site, enhancing the importance of the NFR usability.